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About Afterpay

What is Afterpay?

A payment option that is available to Innove customers online only.
You can shop all your favourites now and pay for your purchase later in four equal interest-free installments, due every two weeks. 

Why Afterpay?
• You can shop today and receive your purchase straight away and then pay for it later in four equal installments. 
• You don’t need to pay any interest. 
• There is no minimum spend. 
• It’s really easy to use. Simply choose Afterpay as your payment option when checking out.
Who can apply for Afterpay?

To register for Afterpay you must:
• Live in Australia 
• Be at least 18 years old; and
• Use an Australian credit or debit card to make the purchase.
How to use Afterpay Online?

Simply follow these simple steps to use Afterpay online: 
• 1. Browse and add items to your shopping cart and checkout as normal. 
• 2. Select Afterpay as your payment method - you will be redirected to the Afterpay website 
• 3. Register or login to your Afterpay account 
• 4. Enter or verify your payment details and then confirm your order 

For customers using Afterpay for the first time, you will need to provide payment details as usual to complete your purchase. Once Afterpay approves your first order, you can activate your account by choosing a password. 
Innove is not responsible for Afterpay's decision to approve or not approve your Afterpay order. 

What will Afterpay cost me?

You will not pay anything extra when you choose to use Afterpay as your payment option, as there is no interest added. You will pay your installments directly to Afterpay in accordance with the payment schedule Afterpay will send to you via email.

If a payment is due but not received by Afterpay in accordance with their payment schedule, a $10 late payment fee will be charged. If no payment has been received after an additional seven days, a $7 fee will also be charged. In addition, because an Afterpay account is linked to your credit or debit card, standard card fees and charges may be applicable. You should refer to your card issuer’s terms and conditions for further details.

What products can be paid for using Afterpay?

Afterpay is available for all of Innove's products. 


Can I split a purchase using Afterpay?

No, you cannot make a partial payment with Afterpay.

Do I need to register with Afterpay prior to making my first Afterpay purchase at Innove?

Simply choose Afterpay as your payment method during the checkout process and you will be able to create an account before completing your purchase. 



Can I return items paid for using Afterpay?

Yes. You can return any item in accordance with our Returns & Exchanges policy. In accordance with our policies, Innove will initiate the refund process and send you confirmation details.

As per our policy, monies will be refunded to you using the original payment method. If you have already made one or more repayments to Afterpay and an amount is owing to you, that amount will be refunded to the credit/debit card you used to place the order. Once we have received the returned items, Afterpay processes the refund immediately and will send you an email to confirm that the refund has been applied.

Who should I contact if I have any questions about my Afterpay account? 

You can first review Afterpay’s own “frequently asked questions” on their website at for support. If you require further assistance about your Afterpay account you can contact Afterpay directly by sending an email to or by calling 1300 100 729.

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