Shipping & FAQ's

HOW MUCH DO YOU CHARGE FOR SHIPPING?

We are currently offering free shipping within Australia on all orders $50 and above, otherwise it is $12 flat rate for shipping and handling.

HOW LONG WILL MY DELIVERY TAKE TO ARRIVE?

All shipments are subject to availability. 

Standard orders placed Monday through Friday (excluding public holidays) will be processed and shipped within two business days, unless the products are on 'pre-order' status.

You will be notified of your order dispatch via email.

Due to our location, most shipping is completed through Australia Post. If you are based in a capital city, you can expect your order to be delivered within 2-4 business days after dispatch. Regional areas tend to take anywhere from 3-7 business days.

Please note: The delivery times stated above are indicative only. Once a parcel has been dispatched, Innove has no control over the delivery timeframe, however the location of your parcel can be seen from the tracking information provided to you upon dispatch.

DO YOU OFFER INTERNATIONAL SHIPPING?

We do not currently offer international shipping, however this will be available in the coming months.

DO YOU OFFER EXPRESS POSTAGE?

We do not currently offer express shipping, however this will be available soon.

CAN I TRACK MY ORDER?

You will be issued with a tracking number via email at the time of shipment in order to determine its location.

DO YOU OFFER STORE PICKUP?

Yes absolutely! Simply message us with your order number and we will ensure your order is packed and ready to be collected from your preferred store.

You will receive an email once your order has been packed and it's ready to collect.

WHAT IF MY PARCEL GETS LOST?

We will redeliver, replace or refund a parcel that is incorrectly addressed by us, but do not take responsibility for delivery addresses that are incorrectly provided or insufficient.   

WHAT IF MY PARCEL GETS DAMAGED IN TRANSIT?

Our team takes extra care to make sure every package is wrapped and protected. To date we have never had a damaged parcel and customers have been super impressed with our packing and presentation

In the event you package is damaged, Innove will replace the item.